Being able to communicate with your shared hosting provider when you have any sort of questions or experience any difficulties is important and how fast they will reply and react is often essential, especially if your web site is business-oriented, as more downtime often means losing potential customers. The support options are also a way to identify actual suppliers from resellers. The latter typically reply just to emails or support tickets and you'll need to wait for a whole day or maybe more so as to get a response. If your problem requires a few responses, you'll end up losing a few days in order to have a problem solved. Using a genuine and reliable hosting company, you'll be able to connect with the support team at any time and get a prompt reply whatever the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance in a timely manner, that's why our shared hosting services feature 24/7 tech support along with various ways of communication. If you do not have an account yet, you can easily call us or take advantage of our live chat and speak with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up buying a service that you can't use effectively. If you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs additional investigation. In contrast to the majority of providers on the market, we answer to all tickets within an hour, so you will not have to wait for a whole day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You're able to test our support services even before you buy a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and common questions. Our representatives can help you find the best plan or offer you details about our servers, in order to check whether the system requirements for your websites are met. If you're an existing customer, you'll also be able to contact us via electronic mail or through our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We warrant that whenever you employ these 2 ways of correspondence, you'll get a reply within less than one hour and that’s 24/7, including weekends and public holidays. In case you've used the hosting services of other suppliers, even large ones, you're able to compare the response time considering that it ordinarily takes a full day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
With our VPS servers, you won't ever have to wait for more than an hour in order to get support for any type of issue that you could have regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all tickets which you open via your billing Control Panel or e-mail messages that you send to our technical support team. We have local telephone numbers in a couple of countries around the globe plus a live chat service where we can help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the different methods of communication, so no matter what your question or issue is, there's always someone to help you out right away. In case you need assistance with third-party software, which you cannot deploy or which gives you troubles, you'll be able to take advantage of the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server from us, you can get in touch with us anytime using several channels and the max time that you will need to wait for a response is approximately 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything related to the applications which are pre-installed on your server. To contact us about a tech matter, you will be able to open a support ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of common questions or you'd like to find out about our services before you order, you may also use our live chat or you can call one of the local phone numbers that we have in several countries around the globe. In the event that you're looking for assistance with third-party software that you are unable to deploy or operate properly, you can add the Managed Services upgrade to your current package and our system administrators will assist you.