There are different ways in which you can contact the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a support ticket system. This is the least complicated correspondence channel for many reasons. If no help desk staff member is available at the moment and they are all busy, a phone call may not be answered, but a ticket will invariably hit home. Moreover, you can copy & paste large pieces of info without needing to worry about misprints, and in case a specific issue needs more time to be solved or a number of responses have to be exchanged, all the info will be in one and the same place, so either party can always see the comments provided by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re usually separate from the web hosting platform, which suggests that if you have to supply info or to adhere to guidelines, you’ll need to use no less than 2 different admin dashboards and this number can increase in case you wish to administer a number of domains. Furthermore, a lot of web hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our shared service is not separate from the web hosting account. It’s an integral part of our all-embracing Hepsia Control Panel and you’ll be able to access it at any time with only a couple of clicks of the mouse, without needing to log out of your web hosting account. The ticketing system offers a quick-search box, which will help you trace practically any ticket that you’ve sent in the past, if you need it. Furthermore, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to solve a given issue even before you post a ticket. The response time is maximum 60 minutes, which goes to say that you can obtain prompt assistance at any specific time and in case our support team advises you to do something in your account, you can do it straight away without having to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s more convenient to manage everything from one single location, which is why we have incorporated a support ticket system into the custom Hepsia Control Panel, which is available with each semi-dedicated server account. This will permit you to manage the correspondence with our client service team along with your website files, which implies that you won’t need to remember an additional sign-on name for a different system. You will be able to submit a new ticket or to check the status of an old one with less than a couple of clicks of the mouse whilst you’re browsing the files hosted in your semi-dedicated account. On top of that, you can look through older tickets using an intelligent search function or read applicable FAQ articles, which contain solutions to commonly faced challenges. The inbuilt trouble ticket system is monitored 24/7 with the maximum response time being only one hour, so there will always be someone to help you out.