A live chat is a real-time method of communication between a web hosting supplier's support team and its customers. It's an efficient way to receive some information about the hosting services or have some problem resolved as you're talking with a live representative. The advantages of using a live chat service instead of calling or opening a trouble ticket are the lower chance of mistakes at the time you exchange information like usernames or domain names, the quicker response time as the communication is real-time plus the fact that you do not have to stay on the chat constantly - you're able to do something else while the representative investigates the issue involved. What's more, you will be able to become a part of a live chat room from any kind of computer that is connected to the web, avoiding the phone costs that you'll have to pay if you are calling to another country.
Live Chat Support in Shared Hosting
As part of the support services that we supply for all our shared service, you will find live chat support which is online every single day, even on holidays. You're able to get in touch with us regardless if you already own an account or not, considering that we can assist you with pretty much anything, ranging from providing you with general info on our services if you aren't our customer yet and you're thinking about acquiring one of our packages, to helping you with setting up an e-mail account in an e-mail client. Some issues are more complex and time-consuming, therefore you'll need to use the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we offer with all our Linux semi-dedicated service, you can find the answers for any questions you have or have a lot of issues taken care of rapidly. The service is available each and every day, thus you'll be able to talk to a representative even on holidays and weekends. If you're unsure which package is better for your sites or if our leading-edge cloud hosting platform matches some system requirements, you may join the live chat prior to purchasing anything. If you are a present customer, you are able to find more information about billing issues, account settings and various common technical problems you may experience, for instance in case you can't set up an e-mail account in a client on your computer. Our live chat will save you a lot of time regardless where you are or when you contact us.