If you’ve ever got any enquiries relating to your hosting plan or you encounter a problem with your websites, you’ll have to touch base with the hosting provider’s technical support team. It may not make a difference how fast they will reply if you have an enquiry of a generic nature, but an issue such as a blundered application update, for example, may lead to your site becoming broken or unreachable on the Internet. And the longer you wait for the support team to assist you, the longer the site will be offline. In case you offer goods or services online, any outage will affect your site in a damaging way and you may lose current or prospective visitors. Many web hosting providers, mainly resellers, respond to support tickets and emails within 24 hours, but in the digital age that’s much too long, since clients will hardly ever come back to a site that isn’t functioning correctly over a prolonged time interval.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours on end, or even one whole day, to receive a response to a tech support ticket or an e-mail. Regardless of when you touch base with us, we’ll help you within less than 60 minutes with any technical or pre-sales inquiries that you may have. In fact, our real response time rarely surpasses 20 to 30 minutes. As we are at your disposal 365 days a year, you’ll always get help in a timely manner and we are aware of how crucial this is in the electronic era. Soon after you contact us, we’ll respond to your enquiries. In case you stumble upon any technical challenge, we’ll take care of it for you, or we will give you all the required information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
As we know exactly how essential it is to get swift assistance, we promise that you’ll never have to wait for more than an hour to receive an answer to any support ticket that you post via your semi-dedicated server Control Panel. In reality, you will rarely need to wait for more than twenty to thirty minutes and this is valid for any question irrespective of what its nature is – general, billing or technical. What’s more, our tech and client support staff is available to you 24 hours a day, 7 days a week, 365 days a year, which suggests that even in case you open a ticket during official holidays, you will always obtain an immediate response, which will include the answer to an inquiry, the solution to a problem or the information required to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never have to spend a whole day waiting around for a reply like you would with plenty of other hosting companies.