There're a lot of shared hosting providers on the market, still the majority of them are resellers that have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to contact the company by phone. The type of support that you can get through this particular way of communication varies based on the supplier - several of them provide experienced telephone support, others offer general and customer support only since some matters are more time-consuming and it's more convenient to be resolved with a trouble ticket, particularly when the issue needs to be escalated. However, it is good to find that you can reach your web hosting supplier since there're tons of small-scale issues that can be managed easily and in a very timely manner with a telephone call, not mentioning that you can get additional information for the services even before you become a customer.
Phone Support in Shared Hosting
Our shared hosting plans feature telephone support 14 hrs a day even on official holidays, so if you do not have an account yet, you can give us a call and learn more about our solutions or if we'll meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so you are able to call the telephone number which is closer to you. In case you are an existing customer, we can assist you timely with any kind of general and billing issues as well as with a number of tech issues in order to save you time and efforts - we are aware of the fact that sometimes it is easier to speak with a live person to get things done right away. Of course, some problems simply cannot be resolved on the telephone, so if this is the case you will have to use our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be someone to help you when you have any questions about the semi-dedicated server plans that we supply. Whether you'd like to find out more about the packages, you have some billing issue or some general problem, you can call us. Though some more complex matters could require a support ticket in order to give some time to our tech support crew to investigate, we can assist you with lots of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the United States, the UK and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we also have a global number where you are able to get in touch with us.