Tech Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Guarantee

  • We offer a 1–hour response guarantee for each trouble ticket or email that you send to our client service staff. We will swiftly respond to all standard enquiries and forward the matter to our server admins if additional assistance is required. If you order the Optional Admin Services package, we will execute any of the included server administration tasks at a time that has been discussed with you in advance.

  • Top quality support service
  • A Top–Notch Customer Care Service

  • We’ll be online for you 24x7x365 to answer any inquiries that you may have about our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. In case you also need support with server admin procedures, you can take advantage of our Optional Admin Services package, which includes data backup hard disk drive space, OS updates every week, server monitoring and restarting services, as well as troubleshooting and software installation services.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • We have equipped the Online Control Panel with a circumstantial knowledgebase, which features extensive explanations of its features and functions. Additionally, we have filmed in–depth video tutorials that will further explain to you how to perform a particular action or troubleshoot a frequently encountered issue. The instructional articles and the tutorial video clips are readily reachable from every Online Control Panel section through the Videos and Help buttons located in the top right corner.