Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Online Control Panel you will find a detailed Help Center section featuring a variety of educational articles and regularly asked questions. They are answered by our support team of competent technicians. Just type in your question and our smart system will provide you with the most appropriate answer.

  • Top quality support service

  • How–To Video Clips

  • For those who’d like to learn how to solve a regularly experienced issue by watching a how–to video clip, we’ve added a collection of video tutorials to our Online Control Panel. All the instructional video clips are short and simple to understand. They offer you visual demonstrations of various site administration procedures.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 customer service and come with a 60–minute support ticket response time guarantee. Our well–trained technical support engineers will be at your disposal 24 hours a day and will remedy any issue that you may chance upon within maximum sixty minutes after the technical support ticket submission. Normally, an answer will be given to you in less than 20 minutes.